AI concierge for high-end short-term rentals

Every guest question — answered.

Instantly, in their language, in your property's own voice. 24/7 — while you sleep.

One concierge per property, not one bot per company. Trained on your house, your partners, your tone. From €10/month.

See Brigitte answer a guest → Get a free 48-hour preview

+

07:42 · LIVE · 40+ LANGUAGES CAP NIOULARGO · SAINT-TROPEZ

9:41● ● ●

CN

Brigitte

EN · online

Beach we can walk to?

Plage de Bonne Terrasse — six minutes through the pines.

★ owners' pick

9:41● ● ●

CN

Brigitte

FR · en ligne

Une table tranquille, ce soir ?

La Ponche, vieille ville. La terrasse côté ruelle est calme à 20 h.

⊹ proche · 9 min

9:41● ● ●

CN

Brigitte

DE · online

Wo finde ich frischen Fisch?

Place des Lices, dienstags und samstags ab 8:30.

— with Brigitte

Languages

40+

Channels

Web · WhatsApp · SMS

Data residency

EU · Frankfurt

Built on

Anthropic Claude

01

What Brigitte is

A guest asks. Brigitte answers —
before you've even seen the message.

A short-term rental gets dozens of repetitive questions per stay: check-in time, the Wi-Fi code, where to eat, is the pool heated. Brigitte handles them the moment they're asked — in the guest's language — so silence never costs you a review.

noun

Brigitte

A per-property AI concierge for high-end short-term rentals — trained on a single property's house manual, neighbourhood, partners and tone, and deployed across web, WhatsApp and SMS. One concierge per property, not one chatbot shared across a portfolio.

Tuesday
in late July.

A guest of the Cap Nioulargo apartment, in their own words. Three minutes of Brigitte, across the whole day.

07:42

"Is it really 30° today? Best beach before the heat?"

30° / 20°, partly cloudy. Walk Sentier du Littoral from L'Escalet before nine. Two hours each way, then a swim at Cap Taillat. Bring water.
EN · 0.4 s · weather + trail
09:15

"Reserve Chez Camille for four, weekend lunch?"

I don't book on your behalf — but the family-run line is +33 4 94 79 80 38. Mention Cap Nioulargo for the table on the pine side.
EN · honest about limits
13:08

"The Wi-Fi password is on the fridge, where exactly?"

Fridge door, top right — laminated card. Network CapN-2.4, code nioulargo1953. The 5 GHz net is faster from the terrace.
EN · house manual
19:35

"Something quiet for dinner. Not Saint-Tropez."

La Ponche, vieille ville — ruelle terrace is calm by eight. Or stay east: Café de Pampelonne, three minutes by car, the locals' table.
EN · owners' shortlist
23:14

No questions. The day ran itself.

02

The proof

What changed at Brigitte's
first property.

Cap Nioulargo — a luxury one-bedroom apartment 250 metres from Pampelonne Beach, in Ramatuelle — was Brigitte's first deployment. Here is what the owner and manager saw.

87%

Of guests used Brigitte during their stay — without being prompted twice.

Cap Nioulargo · first deployment

90%

Fewer guest questions reaching the property manager and the owner.

Cap Nioulargo · first deployment

Instant

Replies, around the clock — the immediacy guests named as a reason the stay felt cared-for.

Cap Nioulargo · guest feedback

Source · Cap Nioulargo — Brigitte's first deployment, a privately-owned apartment in Ramatuelle. Figures reported by the property's owner and manager. Results from further properties will be published here as they are confirmed.

Inside Cap Nioulargo — open-plan living, sea view, Pampelonne behind the terrace

Cap Nioulargo — Saint-Tropez Beach.

A privately-owned one-bedroom apartment, 250 m from Pampelonne Beach in Ramatuelle. Brigitte's first deployment, live since the 2025 season.

Visit cap-nioulargo.com →

Before · 02:47 — your phone

7 unread.

Marc K.door code not working??02:14
Helena R.wifi keeps dropping. password right?02:31
Pierre J.Aircon noise — normal?02:38
Sofia M.si può fumare in terrazza?02:44
Klaus B.Strand morgen — wo?02:47
…+ 2 more

After · 08:12 — your inbox

0 unread. Brigitte handled it.

✓
Door code — re-shared with photo of the keypad. EN
✓
Wi-Fi — confirmed; suggested 5 GHz from the terrace. EN
✓
Aircon — explained the night cycle; pointed at the manual. EN
✓
Fumare — sì sul terrazza est, mai dentro. IT
✓
Strand — Plage de Bonne Terrasse, sechs Minuten. DE
✓
+ 2 more — both house-manual questions, resolved. FR · EN

Owner action required · 0 Sleep · uninterrupted

An owner's inbox, before and after Brigitte — what used to wake you at 3 a.m. resolved by morning, in the right language, every time.

03

How it works

Live in under two weeks.
Most of the work is ours, not yours.

You hand over what you already have. We do the ingestion, the tuning and the deployment — and you sign off before a single guest talks to her.

Day 01 Day 07 Day 14 · live

01 2–4 days

Ingest.

House manual, Airbnb · Booking · Vrbo listings, direct-booking site, partner network. We ingest, structure, deduplicate — and send you a gap report.

house manual
listings
partners
gap report

02 5–7 days

Tune.

You tell us how a guest should feel. Formal, sun-warmed, discreet. We calibrate register, proper nouns, and the boundaries of what she recommends. Twenty test conversations get signed off before she goes live.

register
proper nouns
20 test conversations
boundaries

03 2–3 days

Deploy.

QR code in the welcome book, WhatsApp number on the booking confirmation, small widget on your direct site. Guests start asking, in their language.

QR · welcome book
WhatsApp number
web widget

Most of the work is us, not you. She goes live in three places — and the dashboard starts filling itself.

01Ingest · 2–4 days

We feed Brigitte your house.

Your house manual, your Airbnb / Booking.com / Vrbo listings, your direct-booking site, your partner network. We ingest, structure and deduplicate — then send you a gap report of what's missing.

02Tune · 5–7 days

We tune her voice to yours.

You tell us how a guest should feel — formal, sun-warmed, discreet. We calibrate her register, her proper nouns, and the boundaries of what she'll recommend. You sign off twenty test conversations before she goes live.

03Deploy · 2–3 days

She goes live in three places.

A QR code in the welcome book, a WhatsApp number on the booking confirmation, a small widget on your direct site. Guests start asking, in their own language. You watch every transcript in your dashboard.

04

See it

Don't take our word for the tone.
Ask her something.

This is Brigitte trained on a sample villa — Bastide des Oliviers. Pick a question in any language and watch her answer. No sign-up, no sales call.

cap-nioulargo / top-5

★

Top 5 — life is short.

Five experiences the owners pick themselves.

Today30° / 20°Partly cloudy

Tomorrow32° / 21°Clear

In 2 days31° / 23°Clear

1
Plage de Bonne Terrasse · a few min on footChez Camille — the walk to lunch
2
Plage de Pampelonne · 10–12 min by carClub 55 — the Pampelonne ritual
3
Plage de l'Escalet · 12 min by carSentier du Littoral to Cap Taillat

cap-nioulargo / beyond-the-crowd

⊹

Beyond the crowd.

Themes for the day. Two or three picks per theme, no more.

Mornings before the heat Place des Lices market, 8:30

Tuesday and Saturday. Olives, soap, linen, antiques. End at the original Tarte Tropézienne.

Outdoor Sentier du Littoral, before the heat

L'Escalet → Cap Taillat. Two hours each way of pines, sea, silence.

Beach restaurants Chez Camille, your nearest

Walk to it. The 1953 family beach restaurant — wood-fired bouillabaisse.

cap-nioulargo / brigitte

◇

Brigitte, here.

Tell her, in your own words.

Good morning, Fab. It's 30° today — the Sentier before 9 is the calmest hour.

Tell me, Fab. A restaurant, a beach, an idea for tonight — anything.

Beach club

Club 55 — the founding 1955 beach club; vegetables, olive oil and wine from their own farm.

La Réserve à la Plage — Philippe Starck-designed, bohemian-chic, Mediterranean by Éric Canino.

Tell Brigitte… ↑

Three real screens from a live property — the owners' Top 5, the themed picks, and the Brigitte chat.

Try a guest question

She auto-detects the language and replies in kind — and when she shouldn't guess, she says so.

Brigitte · Bastide des Oliviers

Pick a question on the left to start the conversation.

Brigitte is typing…

05

When she doesn't know

She defers. She doesn't guess.

The honest fear with any AI is the confident wrong answer. Brigitte is built so the worst case is a polite “let me check” — never an invented gate code. You stay in control.

Grounded answers

Only from your material.

Brigitte answers from your house manual, listings and partner list — not from open guesswork. Outside that scope, she does not improvise.

Clean escalation

Handoff to a human.

When a question is beyond her, or operational — a broken AC, a special request — she logs it and routes it to you or your on-call staff, and tells the guest help is coming.

Signed off by you

Twenty conversations first.

Before she goes live, you review and approve twenty test conversations. Her register, her recommendation boundaries and her proper nouns are yours to set.

Disclosure

Guests know who they're texting.

Brigitte introduces herself as your property's AI concierge. No guest is misled into thinking a machine is the host — transparency protects your brand.

Your dashboard

Every transcript, visible.

You see every conversation she has. Correct her, adjust a boundary, or add a missing fact — changes apply across that property at once.

Accountability

A signed agreement.

Scope, responsibilities and a Data Processing Agreement are set out in writing before launch. See the Security & DPA page for the detail.

06

Compared

Against a human, a generic bot,
your PMS's AI — and nothing.

Most operators' real alternative isn't a chatbot — it's the AI already inside their property-management system, or no cover at all. Here is the honest comparison.

A chatbot per company

One assistant → many companies

BOT

retailairlinehotelinsurancebanktelcospa

Trained on the public internet. Knows everyone's questions, no one's house.

vs

A concierge per villa

One assistant → one property

Brigitte

the door code the wood-fired bouillabaisse since 1953 the path before the heat the market on Tuesday and Saturday your tone of voice

Trained on this property's house manual, neighborhood, partners, owners' shortlist.

	Brigitte per-property AI concierge	Human concierge in-house or agency	Generic chatbot off-the-shelf	PMS-native AI e.g. Guesty / Hostaway	Nothing host replies personally
Who answers the guest	Answers the guest directly	The concierge, in person	The bot, rigidly	Usually drafts a reply for staff to send	You, when you can
Availability	24/7, instant	Business hours, 5–15 min	24/7 but brittle	24/7 draft; send is human-gated	When awake; hours of delay
Languages	40+, auto-detected	1–3 typically	1–5, often translated	A few; portfolio default	Host's languages only
Per-property memory & tone	Tuned to this property	Personal but variable	One bot for the portfolio	One model across the portfolio	Host knows the house
Cost / property / month	~€10	€1,200–7,500	€30–180	€0–50 add-on	€0 + your evenings
Built for hospitality	Luxury short-stay, by design	Yes	No	No — an ops tool first	—
GDPR posture	EU · 7-day wipe · no training	Depends on agency	Often US-hosted, opaque	Varies by vendor	You are the controller
Works alongside your PMS	Yes — integrates, doesn't replace	n/a	Rarely	It is the PMS	n/a

Your PMS's native AI is good at drafting replies for your team inside one shared inbox. Brigitte is the guest-facing layer: she answers autonomously, per property, in your tone — and hands the operational items back to your PMS workflow.

07

Who uses Brigitte

Four kinds of operator.
One front-of-house standard.

From a single owner-hosted chalet to a 200-unit aparthotel — if your guests are high-end and your time is finite, Brigitte fits.

Archetype A 10–100 properties

The villa estate.

A clustered estate of independent villas. Front desk is small; demand is enormous and uneven. Brigitte covers ~90% of guest questions in-room, in any language.

Archetype B 5–50 properties

The boutique manager.

Villas across the Riviera, Tuscany, the Balearics. Staff in two offices, three languages. Brigitte is the unifying front-of-house — same standard, every property.

Archetype C 1–3 properties

The owner-operator.

One or two high-end properties, hosted personally. Brigitte protects their voice, takes the late-night questions, and gives them their evenings back.

Archetype D 20–200 units

The aparthotel.

No traditional front desk. Brigitte replaces the missing concierge: sends the door code, recommends breakfast, routes anything mechanical to maintenance.

Four shapes of operator, one front-of-house standard. Detail below.

Archetype A · The villa estate

The villa estate

10–100 properties · resort-style · small front desk

Round-the-clock cover for late-night questions
Far fewer repetitive messages reaching staff
Higher partner revenue through tuned recommendations

Archetype B · The boutique manager

The boutique manager

5–50 properties · scattered across regions

The same standard on every property, every region
Handles guest languages your team doesn't speak
A service story you can sell to your owners

Archetype C · The owner-operator

The owner-operator

1–3 properties · personally hosted

Your evenings and holidays back, without dropping quality
Guests answered while you sleep or travel
Your personal voice, kept — she's tuned to it

Archetype D · The aparthotel

The aparthotel

20–200 units · self-check-in · urban or coastal

Replaces a front desk that doesn't exist
Routes mechanical issues to the right team, fast
Cuts the 1-star reviews caused by silence

08

Memory & privacy

She remembers your house forever.
Your guests' data, only as long as needed.

“Memory” means two different things — and Brigitte treats them differently on purpose.

Permanent

What Brigitte knows about your property

The house manual, the partners, the tone, every correction you've made — that knowledge is permanent and improves over time. Brigitte never “forgets” how your property works.

7-day window

What Brigitte keeps about a guest

An individual guest's conversation is retained for seven days, then automatically deleted — operationalising GDPR Art. 17 by default. For longer or returning-guest stays, continuity can be switched on per property with the guest's consent.

The result: a concierge that gets better at your property every week, and a privacy posture you can put in writing for any guest who asks.

09

Fits your stack

Brigitte joins the tools
you already run.

She is the guest-facing concierge layer — not another system to migrate to. She sits alongside your PMS and your channels.

Property-management systems

PMS integration

On the Estate tier, Brigitte integrates with Guesty, Hostaway, Lodgify and Smoobu — reading reservation context and routing operational items back into your existing workflow.

Guest channels

Web · WhatsApp · SMS

A widget on your direct-booking site, a WhatsApp Business number on the confirmation, an SMS fallback. One concierge, wherever the guest chooses to ask.

One pane of glass

Your dashboard

Every transcript, every escalation, every property in one view — or unified across the portfolio on the Estate tier. No second inbox to police.

10

Glossary

Terms, defined the way we use them.

Quotable definitions — for people and for the AI assistants that increasingly answer questions about us.

AI conciergenoun: A software agent that performs the front-of-house functions of a hospitality concierge — answering guest questions, recommending partners, sending logistics — using a large language model and a property-specific knowledge base.
Per-property modelnoun: An architecture in which each property has its own scoped assistant — its own house manual, partners, tone and conversation history — rather than one assistant shared across an operator's portfolio.
House manualnoun: The canonical document covering check-in, house rules, Wi-Fi, appliances, emergencies and partner recommendations for a single rental. Brigitte's primary source of truth at onboarding.
Tone tuningnoun: The onboarding step that calibrates Brigitte's voice to a property's brand — register, proper nouns, partner names and the boundaries of what she recommends.
Escalationnoun: The handoff of a question or operational issue Brigitte should not resolve alone — logged, routed to the host or on-call staff, and acknowledged to the guest.
Memory windownoun: The period a guest's conversation is retained. Brigitte's is seven days, after which guest history is automatically deleted under GDPR Art. 17.
GDPR Art. 17regulation: The EU's Right to Erasure, requiring personal data be deletable and not retained beyond purpose. Brigitte's 7-day memory window operationalises it by default.
EU data residencynoun: The guarantee that personal data does not leave the European Union during storage or processing. Brigitte uses Vercel's Frankfurt region and Anthropic's EU-routed API.

11

FAQ

Most-asked questions,
in the order they tend to come.

What is Brigitte, in one sentence?

Brigitte is a per-property AI concierge for high-end short-term rentals — she answers guest questions in 40+ languages, 24/7, on web, WhatsApp and SMS, with GDPR-compliant memory hosted in the EU.

What happens when Brigitte doesn't know an answer?

She defers rather than guesses. Brigitte answers only from your house manual, listings and partner list; anything outside that scope — or any operational issue — is logged, escalated to you or your on-call staff, and acknowledged to the guest. She is built so the worst case is “let me check with the host,” never an invented answer.

How much of the guest messaging does she actually handle?

Roughly 80% of guest messages are repetitive — the questions Brigitte is designed to take off your hands. At Cap Nioulargo, her first deployment, 87% of guests used Brigitte during their stay and questions reaching the property manager and owner fell by 90%. The rest is exactly the high-touch work your team should be doing.

Are guests told they're talking to an AI?

Yes. Brigitte introduces herself as your property's AI concierge. Transparency is deliberate — it protects your brand, and guests consistently rate a fast, clear answer over the illusion of a human.

How is Brigitte different from a generic chatbot?

A generic chatbot is one assistant for one company. Brigitte is one assistant per property — trained on that property's house manual, neighbourhood, partners and tone, and tuned as a service rather than configured in a wizard.

How is she different from my PMS's built-in AI?

Your PMS's AI mostly drafts replies for your staff to send, from one model across your whole portfolio. Brigitte answers the guest directly, autonomously, 24/7, tuned per property — and on the Estate tier she integrates with Guesty, Hostaway, Lodgify and Smoobu so operational items flow back into your existing workflow.

What does Brigitte cost?

€10 per month per property, plus a one-time setup fee of €100–250 depending on complexity. Year one is therefore roughly €220–370 all-in per property; about €120/year thereafter. Volume discounts above ten properties. No long-term contract. No other fees.

Is Brigitte GDPR-compliant?

Yes, by design. Guest conversations are wiped after seven days. All processing happens on EU-hosted infrastructure (Vercel Frankfurt). Brigitte does not train on guest data. A signed DPA is available on request.

Does Brigitte replace a human concierge?

No. She handles the repetitive ~80% of guest messages so your human team is freed for the high-touch moments that actually need them.

Can I name my concierge something other than Brigitte?

Yes. The product is Brigitte; the assistant on your property can be named anything — Sofia, Aiko, Layla, Margot, Olympe. The name is part of tone tuning.

12

Pricing

One number per property.
Setup is one-time. No contract.

Priced in euros. The figure below is the whole figure — there is nothing else to add.

87% Guest adoption Cap Nioulargo, first deployment — used Brigitte during their stay.

40+ Languages Same tone, every one. Guest writes in theirs, you read in yours.

90% Fewer host messages Cap Nioulargo — reduction in questions reaching the manager and owner.

€10/mo Per property One-time setup €100–250. Volume discount past ten.

Four numbers behind Brigitte — the platform, the property, the time saved, the price.

Standard · 1–9 properties

€10 / month / property

+ one-time setup €100–250 · Year one ≈ €220–370 all-in, then ≈ €120/year

One Brigitte per property, tuned to its voice
40+ languages · Web, WhatsApp & SMS
House manual + listing ingestion
Owner dashboard with every transcript
Escalation routing to you or on-call staff
EU residency · 7-day guest-memory window

Start with a free preview

Estate · 10+ properties

Custom · volume discount

Custom setup, discounted per property. Built for portfolios.

Everything in Standard
PMS integration — Guesty, Hostaway, Lodgify, Smoobu
Unified portfolio dashboard
Shared partner network across properties
Dedicated onboarding lead
Signed DPA · custom data retention

Talk to the team

13

Built with

European hosting. Claude.
No training on your data.

We are deliberate about the stack — because it is part of the value proposition, not a footnote.

Model

Anthropic Claude

Enterprise API. Customer data is not used for training, under Anthropic's Commercial Terms.

Hosting

Vercel · Frankfurt

EU data residency. SOC 2 Type II infrastructure.

Compliance

GDPR · DPA

Guest conversation history wiped after 7 days (GDPR Art. 17). Signed DPA on request.

—

Photography

Real places.
Real people.

Cap Nioulargo, Pampelonne Beach, the wild coves of the Cap Taillat path — the places Brigitte knows by name, not by search.

Cap Nioulargo seen from above — Pampelonne Bay, Saint-Tropez peninsula — Photography strip with five image slots for real Cap Nioulargo and Saint-Tropez assets. Slot one: Cap Nioulargo seen from above — Pampelonne Bay, on the Saint-Tropez peninsula. Slot two: the jetty at Pampelonne Beach at sunrise, 250 metres from the apartment. Slot three: a wild cove on the Cap Taillat path — pines, rocks, turquoise water. Slot four: a Pampelonne beach club at lunch — wood, linen, the Mediterranean. Slot five: palms over the bay, seen from the terrace of the property.

The jetty at Pampelonne Beach — turquoise shallows, 250 metres from the apartment — Photography strip with five image slots for real Cap Nioulargo and Saint-Tropez assets. Slot one: Cap Nioulargo seen from above — Pampelonne Bay, on the Saint-Tropez peninsula. Slot two: the jetty at Pampelonne Beach at sunrise, 250 metres from the apartment. Slot three: a wild cove on the Cap Taillat path — pines, rocks, turquoise water. Slot four: a Pampelonne beach club at lunch — wood, linen, the Mediterranean. Slot five: palms over the bay, seen from the terrace of the property.

Every guest question — answered.

A guest asks. Brigitte answers —before you've even seen the message.

Tuesdayin late July.

What changed at Brigitte'sfirst property.

Cap Nioulargo — Saint-Tropez Beach.

Live in under two weeks.Most of the work is ours, not yours.

Ingest.

Tune.

Deploy.

We feed Brigitte your house.

We tune her voice to yours.

She goes live in three places.

Don't take our word for the tone.Ask her something.

Top 5 — life is short.

Beyond the crowd.

Brigitte, here.

Try a guest question

She defers. She doesn't guess.

Only from your material.

Handoff to a human.

Twenty conversations first.

Guests know who they're texting.

Every transcript, visible.

A signed agreement.

Against a human, a generic bot,your PMS's AI — and nothing.

Four kinds of operator.One front-of-house standard.

The villa estate.

The boutique manager.

The owner-operator.

The aparthotel.

The villa estate

The boutique manager

The owner-operator

The aparthotel

She remembers your house forever.Your guests' data, only as long as needed.

What Brigitte knows about your property

What Brigitte keeps about a guest

Brigitte joins the toolsyou already run.

PMS integration

Web · WhatsApp · SMS

Your dashboard

Terms, defined the way we use them.

Most-asked questions,in the order they tend to come.

One number per property.Setup is one-time. No contract.

European hosting. Claude.No training on your data.

Anthropic Claude

Vercel · Frankfurt

GDPR · DPA

Bring her into the house.

Real places.Real people.

A guest asks. Brigitte answers —
before you've even seen the message.

Tuesday
in late July.

What changed at Brigitte's
first property.

Live in under two weeks.
Most of the work is ours, not yours.

Don't take our word for the tone.
Ask her something.

Against a human, a generic bot,
your PMS's AI — and nothing.

Four kinds of operator.
One front-of-house standard.

She remembers your house forever.
Your guests' data, only as long as needed.

Brigitte joins the tools
you already run.

Most-asked questions,
in the order they tend to come.

One number per property.
Setup is one-time. No contract.

European hosting. Claude.
No training on your data.

Real places.
Real people.